Please note trade ordered are to be expected to arrive approximately 3 weeks from the order date. If we can get them out sooner we will!
We are VAT registered. Our VAT number is 265 1898 68
Your order confirmation email will be sent with the prices on it but these do not include VAT. Am afraid its a glitch with our site that we cant fix at the moment. Please don’t pay for your order using the information on the order confirmation – wait for your invoice as some items maybe out of stock and it doesn’t include the VAT or delivery charges.
All our products are printed in the UK
This is important to us and we do our best to use local, Welsh or UK producers across all areas of the business.
Please feel free to ask any questions we haven’t answered below. The best time to catch us is between 9am and 5pm on weekdays. We have no minimum order.
Best email – firstname.lastname@example.org
Best phone – 01970 611151 Workshop
16 Pier St
Postage is free on all orders
We will keep to our RRP on our website but we may from time to time have special offers. We reserve the right to sell our products at fairs, shows and from our workshop at a price that we feel suits the market.
Cards – Cares come in packs of 6 with the exception on the 10 pack of children’s numerical birthday cards
Bookmarks – Bookmark come in packs of 10
Postcards – Postcards come in packs of 10
Lampshades are sold to trade in kit form and require assembly. The instructions are reasonably simple to follow. We can assemble at a cost of £5 per unit.
A pro forma invoice will be issued on first orders. We have strict 30 day invoice terms. By placing an order you are agreeing to these terms. Failure to pay within 30 days could result in all future invoices being placed on a pro forma basis.
From summer 2023 we will allow a second stockist in a town if size allows, and the current stockist isn’t ordering regularly. If you place 3-4 orders a year with a total value over £1000 that will give you exclusivity in your town.
We are happy to exchange any items that are damaged in delivery.
Items not available to trade customers.
As all of our products are UK made. Some are too expensive to produce to offer them at a trade price. We try our best to offer them at a reduced price for some items but this won’t allow for a standard mark up. This applies to the following…
Tide clocks (reduced price)
Candles – not available to trade
Soaps – not available to trade
Mugs (reduced price)
Jugs – not available to trade
Tote bags – not available to trade
If a product does not dispaly a trade price please check with us before ordering.
Thanks Lizze, Becky and all at Driftwood x